Don’t use your VA as a therapist; get professional help

Don’t use your VA as a therapist; get professional help

This post may be a bit sarcastic, but it’s only because I’ve been reading a few forum posts this weekend from business owners who complain or are upset because their VA charged them for phone calls, whether the call was business related or they wanted to complain about something or just wanted to chit chat. But as one VA put it, “I’m not interested in chit chat.”

Read more

Where to Find Clients for Your Virtual Assistant Business

Where to Find Clients for Your Virtual Assistant Business

You find yourself having to scramble to find clients so you can pay the bills. Or maybe you are just starting out and have no idea where to go to find ideal clients – the ones who are a great fit for what you provide. I’m going to tell you what I did to recover from losing half of my clients this year and what you can do and where to go to find clients.

Read more

You Don’t Need a System for Customer Service

You Don’t Need a System for Customer Service

When you and your staff really know your customers – who they are, what they need, what they care about – and then address that, you earn customer respect and build customer loyalty. Through consistency and completeness you develop trust and long-term relationships. The result? Your customers are happy and buy more and more often. Your revenue stream is long term and not highly variable because you give your customers what they want. They give you loyalty and repeat business.

Read more

Common Myths About Targeted Marketing

Common Myths About Targeted Marketing

No matter how much I sing the praises of targeted marketing, there are those who still are naysayers and perpetuate myths. There are those who continue to question the possibility of great success (and good money) by marketing to a particular target market; it can and will be profitable if you do it right. I just want to drive home the point of how you can benefit from targeted marketing and how you can separate fact from fiction.

Read more