Frequently Asked Questions
Halp! My login doesn't work.
If your login and/or password isn’t working, the easiest way to fix is to do a reset. Click on “Forgot Password” link and you’ll automatically be sent a link to reset your password.
What payments do you accept?
We accept all major credit cards (Visa, MasterCard, Discover, and American Express) as well as PayPal.
I checked out as a guest and cannot access my products.
Send me an email and I can fix that for you.
How do I download or open my product?
Download your product using these steps…
1) Right-click the download link.
2) Select “Save Target As…” or “Save Link As..”
A download screen will appear asking you where you want to save the file on your computer.
3) Select where you wish to save the file (recommended that you create a new folder for purchases to keep everything organized) and save to your computer.
Important! Many of the products contain items that are large, therefore I compress them into zip files.
Here’s how to open a zip file…
Many computers will have a built-in unzip program. To use it:
1) Once your file is downloaded, right-click the file
2) Select “Open With” and choose “Compressed (zipped) folders.”
A dialog box will open with the folder inside.
3) Click the folder ONCE to select it
4) Then go to “File” –> “Extract All” and follow the rest of the steps in the dialog box.
If you don’t have a built-in program, there are many available online for free. You can try 7zip or Zip Genius.
Troubleshooting your downloaded product…
As mentioned elsewhere, many of the products are large. Sometimes the folders do not download fully for various reasons. When this happens your files may not open properly.
To save yourself some time and effort, delete the original unsuccessful download, download the zip folders again. Make sure they downloaded completely and unzip the folder again. Once unzipped, check the files. If the files still do not open correctly, please email me, giving as much information and detail as possible (screen shots help immensely!).
Can I get a refund?
If a product purchased is not to your satisfaction, you can request a refund (with a few exceptions) within 5 days of receipt, by sending an email to team (at) lisarwells.com.
In such event, I will provide a full refund of the purchase price or credit for other purchases from the site.
Please note that if a product is not refundable it will be clearly stated on the order form.
All transactions are conducted in United States Dollars (USD) and no adjustment for changes in foreign exchange rates will be made.
Do you have an affiliate program?
Why yes I do! You can read about the program and apply here: https://virtualassistanttrainer.com/affiliates/
Once you’re approved, you’ll get access to your links and you’ll receive emails when I release new products, when I have special launches, bonuses, and more.
If you’re already an affiliate, simply log in here: https://th193.infusionsoft.com/Affiliate/
Can I resell your products?
All products purchased directly from my store are for personal use only – meaning you can only use in your business. I don’t mind if you provide the item to your clients as you are working with them, but please do not give away these items or resell.
If you are looking for done-for-you content to sell, you can get purchase your own license – here are reputable sites that I recommend (check the Done For You Content section).
I have two accounts under two different email addresses, can they be merged?
Send me an email with a note of your email addresses and I can merge them for you.
I signed up for one of your training programs a while back and (can't find login, I have no access, etc).
All of my training programs (VA Business Essentials, Business Freedom Guide, and Profitable Packages) come with lifetime access, so as long as you have either paid in full or are up-to-date with payments, then you have full and complete access for the lifetime of the program.
The login URL to all of my training courses is here: https://learn.lisarwells.com (If you forgot your password, click on “Lost your password?” and you’ll get a link to reset.)
Quick explanation: When someone is unable to login or has lost access to the program, the problem is usually a permissions issue. My training programs use a platform called AccessAlly and my contact database is Infusionsoft and there is a bridge between the two to make everything work. When something happens to disrupt that bridge, then login issues happen. For example, if you changed your email and all the emails are bouncing or if you marked my emails as spam, the Infusionsoft record is tagged for removal. When that Infusionsoft record is removed, it breaks the bridge to your AccessAlly permissions.
All of these are fixable! Send me an email I can get you fixed straightaway.
