Frequently Asked Questions

We accept all major credit cards (Visa, MasterCard, Discover, and American Express) as well as PayPal.

Send me an email and I can fix that for you.

Download your product using these steps…

1) Right-click the download link.

2) Select “Save Target As…” or “Save Link As..”
A download screen will appear asking you where you want to save the file on your computer.

3) Select where you wish to save the file (recommended that you create a new folder for purchases to keep everything organized) and save to your computer.

Important! Many of the products contain items that are large, therefore I compress them into zip files.  

Here’s how to open a zip file… 

Many computers will have a built-in unzip program. To use it:

1) Once your file is downloaded, right-click the file

2) Select “Open With” and choose “Compressed (zipped) folders.”

A dialog box will open with the folder inside.

3) Click the folder ONCE to select it

4) Then go to “File” –> “Extract All” and follow the rest of the steps in the dialog box.

If you don’t have a built-in program, there are many available online for free. You can try 7zip or Zip Genius. 

Troubleshooting your downloaded product…

As mentioned elsewhere, many of the products are large. Sometimes the folders do not download fully for various reasons. When this happens your files may not open properly.

To save yourself some time and effort, delete the original unsuccessful download, download the zip folders again. Make sure they downloaded completely and unzip the folder again. Once unzipped, check the files. If the files still do not open correctly, please email me, giving as much information and detail as possible (screen shots help immensely!).

If a product purchased is not to your satisfaction, you can request a refund (with a few exceptions) within 5 days of receipt, by sending an email to team (at) lisarwells.com.

In such event, I will provide a full refund of the purchase price or credit for other purchases from the site.

Please note that if a product is not refundable it will be clearly stated on the order form.

All transactions are conducted in United States Dollars (USD) and no adjustment for changes in foreign exchange rates will be made.

Why yes I do! You can read about the program and apply here: https://virtualassistanttrainer.com/affiliates/

Once you’re approved, you’ll get access to your links and you’ll receive emails when I release new products, when I have special launches, bonuses, and more.

If you’re already an affiliate, simply log in here: https://th193.infusionsoft.com/Affiliate/

All products purchased directly from my store are for personal use only – meaning you can only use in your business. I don’t mind if you provide the item to your clients as you are working with them, but please do not give away these items or resell.

If you are looking for done-for-you content to sell, you can get purchase your own license – here are reputable sites that I recommend (check the Done For You Content section).

Send me an email with a note of your email addresses and I can merge them for you.

As of June 1, 2024, access to the training programs via the membership portal has been discontinued. You should have received an email in May 2024 with a Dropbox link so that you can download your content. Send me an email if you need help and  I can get you fixed straightaway.