This standard operating procedures kit includes:

• List of Common SOPs giving you samples of what areas can be included in your SOPs or company manual
• Standard Operating Procedures Library including 24 examples
  • Sample Standard Operating Procedures Manual
  • How to do an affiliate payout
  • Chargeback procedure
  • Email signature
  • Resources and FAQ
  • Email Management flowchart
  • Handling declined payments
  • Help desk procedures
  • How to create a project plan flowchart
  • How to send a broadcast
  • Introductory / Discovery sessions flowchart
  • New client setup (for both products and services)
  • New team member onboarding checklist
  • Newsletter process
  • Overcoming sales objections flowchart
  • Recording InstantTeleseminar events
  • Refund procedure
  • Sample JV Partnership flowchart
  • Selecting a CRM/Database flowchart
  • Task management flowchart
  • Weekly blog posts
  • Weekly tasks

All the examples are in Word or Powerpoint format so they are fully editable. The included SOPs are meant to give you a starting point, they are SAMPLE documents to show you what an SOP (standard operations procedure) for business processes looks like. Use the sections and headings to create your OWN. Please edit this document for your business; delete what doesn’t work for your business and add whatever you need to.